Everything you need to know about orders, shipping, returns and our
products.
How do I place an order?
Browse our shop, select your frock, choose the size, and click
"Add to Cart". When you're ready, go to cart and click "Proceed to
Checkout" to fill in your shipping details and complete payment.
Can I modify my order after placing it?
Contact us within 2 hours of placing the order via phone or
WhatsApp at +91 7208715447. After 2 hours the order may have
already been dispatched and cannot be modified.
How do I track my order?
Visit our
Track Order
page and enter your Order ID. You'll get real-time status updates.
You can also call us at +91 7208715447.
What payment methods do you accept?
We accept Cash on Delivery (COD) and UPI payments via QR code.
More payment options coming soon!
Is Cash on Delivery available?
Yes! COD is available across most pin codes in India. Select "Cash
on Delivery" at checkout.
How do I use a coupon code?
Enter your coupon code in the "Coupon code" field on the cart or
checkout page and click "Apply". The discount will be reflected in
your order total immediately.
When will I receive my order?
Orders are typically delivered within 3–6 business days across
India. Metro cities usually receive orders within 2–4 days.
Is shipping free?
Yes! Enjoy FREE shipping on all orders above ₹1500. For orders
below ₹1500, a shipping fee of ₹99 applies.
Do you ship pan-India?
Yes, we deliver to all major cities and most towns across all 28
states and 8 union territories of India.
Which courier do you use?
We use trusted couriers like BlueDart, Delhivery, DTDC, and Ecom
Express depending on your pin code and availability.
What if my order is delayed?
If your order hasn't arrived within the estimated timeline, please
contact us at shainycreation@gmail.com or call +91 7208715447.
We'll resolve it within 24 hours.
Use this guide to pick the perfect size for your child. If between
sizes, we recommend sizing up for comfort.
Size Label
Age
Height (cm)
Chest (cm)
NB-3M
Newborn – 3 months
50–58
38–42
3-6M
3 – 6 months
58–65
42–44
6-9M
6 – 9 months
65–70
44–46
9-12M
9 – 12 months
70–75
46–48
12-18M
12 – 18 months
75–82
48–50
18-24M
18 – 24 months
82–88
50–52
2Y-3Y
2 – 3 years
88–98
52–54
3Y-4Y
3 – 4 years
98–104
54–56
4Y-5Y
4 – 5 years
104–110
56–58
5Y-6Y
5 – 6 years
110–116
58–60
6Y-8Y
6 – 8 years
116–128
60–64
8Y-10Y
8 – 10 years
128–140
64–68
10–14Y
10–14 Years
140–160
68–78
* Measurements are approximate. If unsure, please contact us before
ordering.
How do I measure my child?
Use a soft measuring tape. Measure chest at the widest point,
and height from top of head to floor. Compare with the size
chart above.
What if the size doesn't fit?
We accept exchanges within 7 days of delivery if the size
doesn't fit. The item must be unused and with tags intact.
Contact us to initiate an exchange.
What is your return policy?
We accept returns within 7 days of delivery for unused, unwashed
items with all original tags intact. Customised or sale items are
not eligible for return.
How do I initiate a return or exchange?
Email us at shainycreation@gmail.com or call +91 7208715447 with
your Order ID and reason. We'll guide you through the process.
When will I get my refund?
After we receive and inspect the returned item, refunds are
processed within 5–7 business days to the original payment method.
COD orders are refunded via bank transfer.
What if I received a damaged item?
We're so sorry! Please take photos of the damage and contact us
within 48 hours of delivery. We'll send a replacement immediately
at no extra cost.
What fabrics do you use?
We use premium cotton blends, georgette, net, and satin depending
on the design. All fabrics are tested for child safety and are
free from harmful dyes.
Are the frocks machine washable?
Most frocks can be gently machine washed in cold water. However,
embellished or embroidered pieces should be dry cleaned or hand
washed. Care instructions are on the tag.
Do you do custom orders?
Yes! We accept custom orders for special occasions. Contact us at
least 3 weeks before your event date. Use the contact form or call
our team.
Are the photos accurate to the actual product?
We strive for accurate photos but slight color variations may
occur due to screen settings and photography lighting. If you have
doubts, contact us before ordering.
How is my personal data used?
Your data (name, address, email, phone) is used only for order
fulfilment, delivery, and customer support. We do not sell your
data to third parties.
Is my payment information secure?
Absolutely. We do not store any card or UPI information. All
payments are processed through secure, encrypted channels.
Can I delete my account?
Yes. Email shainycreation@gmail.com with your request and we'll
delete all your personal data within 7 business days.
Still have questions?
Our team is happy to help. Reach us via phone, email, or WhatsApp.